Shipping & returns

We offer USPS/ UPS shipping on every order within the US. Shipping charges are based on your zip code at the time of check out when you place your order. If you order multiples of certain breakable items such as ceramic pieces, we may contact you to charge additional shipping in order to ensure appropriate shipping and handling.
Please allow us up to 3 days to process your order. After shipping your order, we will send you an email with your tracking number.

Shipping a Gift
When purchasing a gift, please let us know before completing your order by writing “gift” in the comment box. We will be happy to gift wrap your purchase and will include any personal message you may have. A gift receipt will be included with the order, which will be accepted if an exchange is required.

Returned goods may be exchanged for store credit. Please note that we do not refund any returns.
Return your order within 7 days after delivery. Your return must have its original tags and packaging intact. We reserve the right to refuse any returned goods that do not fulfill these requirements. Riverside is not responsible for any additional shipping costs.

Please ship your return to:
Riverside Studios
10076 Donner Pass Rd
Truckee, CA 96161

Sales Tax
All out of state orders will be not be charged sales tax. California state orders will be charged 8.125% sales tax.

Damaged Upon Delivery
If any item in your order is damaged during or upon delivery please contact us within 24 hours, by phone (530) 587-3789 or at [email protected].